help & FAQ

We accept most major credit cards, electronic wallets, PayPal, and Amazon Pay.

Orders will only be shipped to street addresses and P.O. boxes within the contiguous 49 states of the United States of America or the District of Columbia (excludes Alaska, and U.S. Territories).

Product that contain foam, a continuous spray can, or an airless pump can only be shipped via Ground throughout contiguous U.S. and are not eligible to ship to Hawaii.

Free standard U.S. shipping offer valid on purchases over $20.00 on HawaiianTropic.com. Offer includes free standard U.S. shipping to the contiguous U.S. only. Offer does not apply to Alaska, Hawaii or U.S. Territories. Shipping method must be selected at checkout. Value of $3.99 for standard U.S. shipping to the contiguous U.S. Offer cannot be substituted for any other item, cash, gift certificates, gift cards or credit, nor is it valid towards previous purchases. Exclusions apply. Terms are subject to change without notice. HawaiianTropic.com reserves the right to modify or cancel this promotion at any time. Offer valid only in the contiguous U.S. (excludes Alaska, Hawaii and U.S. Territories). Orders shipping to Hawaii are charged a flat rate of $20.00. Product that contain foam, a continuous spray can, or an airless pump can only be shipped via Ground throughout contiguous U.S. and are not eligible to ship to Hawaii.

We offer free shipping on orders over $20 on HawaiianTropic.com. For orders less than $20, the shipping total depends on your location and is calculated at checkout. Orders shipping to Hawaii are charged a flat rate of $20.00.

You can view all your orders from your account. But once you submit an order, it’s already in the works and cannot be changed or canceled. Please contact us if you don’t have an account or have questions.

In 3-7 business days with standard shipping. Orders placed Friday (after 12pm), Saturday or Sunday will be processed the next business day. Please expect a delay with orders placed during holiday times.

Orders shipping to Hawaii take 14-16 business days.

You can track your order from your account anytime—or contact us if you have any questions.

We do not accept returns. If for any reason at all you’re unhappy with your HawaiianTropic.com order, reach out to our customer service team within 30 days of purchase and we’ll do our best to resolve the situation.

No problem! At sign in, just click “Forgot password?”, enter your email address and we’ll send you an email to reset it. Still have problems? Contact us.

Our Suncare 101 page is chock full of information about our products, including what to buy, how to apply, a complete suncare FAQ, and the key to having a safe and happy day in the sun.

Hawaiian Tropic® products can be found in mass, drug, grocery and specialty stores across the country, as well as at major online retailers.

We sure do. Sign up for our mailing list and we’ll send the latest deals and suncare tips right to your inbox. You can sign-up at the bottom of this page (or the bottom of any page on our site).